Question 1

What is Roseburg Pet Crematorium?

Accepted Answer

Roseburg Pet Crematorium is a pet only funeral home and crematory.

Question 2

What happens if my pet passes at home?

Accepted Answer

Please contact us via call, text or email and we will get you the soonest appointment. If your pet passes on the weekend or after hours, please reach out and we will meet you as soon as possible. We are available 24/7.

Question 3

Do you have payment plans?

Accepted Answer

We do not offer any payment plans. We do accept ScratchPay and CareCredit. If you are having trouble affording cremation, please reach out to us and we can try to help you.

Question 4

What do I do with my pet immediately after they pass?

Accepted Answer

Wrap them in a blanket or towel. If you are comfortable, you can place them in a box or tote. Keep them in a cool, dry place and away from any other animals. Contact us as soon as you can so we can make arrangements to take care of your beloved pet.

Question 5

How do I know it is actually my pets ashes?

Accepted Answer

We have a mobile tracking system that every single pet is added to. At any moment in time, we know exactly where every pet is in our process. In addition, every privately cremated pet is cremated with a unique metal coin. Every single coin is different so there is no chance for 2 pets to have the same one. We take time with each pet that we care for so there is no doubt that you will receive only your pets ashes. If you have any questions about our tracking or would like a detailed explanation, please do not hesitate to ask.

Question 6

Do I need to purchase a casket for cremation?

Accepted Answer

No, a casket is not necessary. Oftentimes families bring us their pets wrapped in a blanket or placed in a box. We have no preference, it is up to your discretion.

Question 7

When will my pet be returned to me?

Accepted Answer

We take pride in our quick services. All privately cremated pets are ready to go home in 24-48hours.

Question 8

How will I receive my pets ashes?

Accepted Answer

Their ashes will be sealed and contained in a heat sealed bag as well as a velvet bag. The velvet bag is then placed in a  complimentary wooden urn that has forget-me-not flowers engraved on the top. We have additional urns available for purchase and engraving options.

Question 9

Can I stay while you take care of my pet?

Accepted Answer

Yes. We offer Witnessed Cremation services and Same Day Cremation services. You are also more than welcome to take a tour of our facility anytime during business hours.

Question 10

What do I do with my pet's belongings?

Accepted Answer

If you have any pet food, bedding, or toys that you would like to donate, you can drop it off at our facility. All donations we receive go to our local animal shelter, Saving Grace.

Question 11

If I want memorabilia, do I have to order it now?

Accepted Answer

The only items you need to order before we take care of your pet is paw prints.  You can bring your pets hair and/or ashes at any point in time to get something made.

Question 12

Can I send you a picture of my pet?

Accepted Answer

Yes. We love to hear about all the pets that come to us. We encourage you to tell stories about them and show us pictures. It oftentimes helps with the grieving process. We also have an online obituary. All you have to do is send us an email with a picture of your pet and a little bit about them. It will be uploaded to our webiste within 48 hours.

The Last Act

of

Caring

Roseburg Pet Crematorium

Frequently Asked Questions